Frequently Asked Questions
The things customers of Eve Beauty Source ask most often. If your question is not here, call +1 212-969-0030 or email [email protected].
The online shelf is a selected part of the counter — the tools we restock most often. If you saw something on 8th Avenue that is not listed, call +1 212-969-0030 and we will check the shelf for you.
Orders leave within one to two business days. Delivery inside the United States is typically another two to five business days depending on the address.
A flat $4.25 per order, and nothing at all once the basket reaches $32.00.
Devices can come back within 30 days if they are unused and still sealed. Once a device has touched skin we cannot resell it, so opened devices are outside the policy.
Checkout currently accepts Card, WeChat Pay, Express Checkout, Klarna, Afterpay and Cash on Delivery.
Yes. Ring +1 212-969-0030 during Mon–Sat: 10:00 AM–9:00 PM · Sun: 11:00 AM–8:00 PM and we can take the order and the shipping address directly.
Eve Beauty Source is at 778 8th Ave, New York, NY 10036. Opening hours are Mon–Sat: 10:00 AM–9:00 PM · Sun: 11:00 AM–8:00 PM.
Payment is handled by the payment provider, not stored on this site, and the whole site runs over an encrypted connection. See the Payment Policy.
Still stuck?
If your question is not answered above, the phone is faster than email during opening hours. We aim to reply to email within one business day. Messages sent outside opening hours are picked up the next working morning. Contact details are here.